Hispanics in America influence the future of the US economy yet this conversation remains quiet as corporations grow more uncomfortable with this time-sensitive issue. The numbers speak for themselves. The lack of commitment in giving rise to the Hispanic community is so obvious that it is becoming irresponsible as the risk profile increases. Corporations know that Hispanics represent the fastest growing population (+$50MM) and workforce community in America. They are also aware that Hispanic-owned small businesses are growing at over twice the rate of the national average (est. +$350B revenue annually). On top of that, Latino purchasing power ($1.5T by 2015) is no mystery as there is growing tension in the boardroom with indecision about how to unlock this market segment. Regardless of the escalating “Latino factor” – corporations are not being proactive enough to engage with this valuable demographic that will represent 30% of America by 2050. As such, the US economy is weakening due to the lack of investment in the Hispanic Community that will soon dictate new business models and the ground rules for Wall Street analysts.
The following is intended to bring awareness to some of the tension points corporations can’t shake and that carry tremendous economic and societal implications if not solved immediately. The goal is to highlight a few trends that identify the opportunities that are being missed if US Hispanics continue to be viewed as a recurring expense rather than a strategic investment.
I. Hispanics Must Make Banking & Financial Planning a Priority
More than half of Hispanics expect to improve their financial situation over the next year, while little over a third of all Americans can say the same. Yet, when it comes to financial planning, or even every day banking and insurance needs, Hispanics are still in the minority.
For banks and other financial institutions, they must begin to recognize that conventional banking as we know it may not be part of the traditional Hispanic upbringing. This has led to a general mistrust of banks and, when coupled with a natural skepticism, would account for the $53 billion attributed to "unbanked" Latino households according to a study by a research arm of the University of Virginia's Darden School of Business (download report: PERDIDO EN LA TRADUCCIÓN: The Opportunity in Financial Services for Latinos). Read More About This Topic Here
II. Hispanics Lead the Recovery by Occupying Walmart, not Wall Street
Hispanic growth is fueling an increase in buying power in this country that is yet to be seen in other economies. According to Nielsen’s recent study, The Hispanic Market Imperative – it revealed that if US Hispanics were a standalone country, their market buying power would be one of the top twenty economies in the world.
Given this knowledge, it's surprising that so few retailers have put much effort into learning about the Hispanic consumer and how to serve their needs. One very prominent exception is Walmart, which has been attracting increasing numbers of Hispanics to their stores by integrating them into all facets of its business, including merchandising, marketing, operations, and community outreach programs. One campaign called "The Best Heritage is a Good Education" addressed the need for higher learning while acknowledging the importance of culture - displaying a genuine understanding of what's important to the Hispanic community. Read More About This Topic Here
III. Media and Entertainment Through the Hispanic Lens Brings a Paradigm Shift
In the world of media and entertainment, we are finally starting to see a positive shift in the portrayal of Hispanics. Cultural stereotypes are giving way to cultural authenticity. The attention usually given to Spanish-speaking Hispanics is turning to the English-speaking majority born in the United States. New Generation Latinos (NGLs) are making waves and changing the conversation. Not only are NGLs influencing traditional media, they are making Hispanics the biggest and fastest growing users of online and interactive technology, mobile devices, and social media.
Hispanics represent a huge opportunity for the news media, entertainment programmers, advertisers, online content creators - you name it. But captivating this trendsetting and game changing audience will take a different approach, one the industry is just waking up to. Unlike previous generations, largely here through immigration, NGLs are not looking to quietly assimilate. They expect mainstream media and entertainment to embrace and reflect their authentic voice and culture. Read More About This Topic Here
Note: On May 7th, ABC News announced its plans to join forces with Univision News to create a multiplatform news, lifestyle and information programming aimed at U.S. Hispanics.
IV. Hispanics Buy Brands that Empower Their Cultural Relevancy
There is a growing necessity for brand marketers to provide culturally relevant content and messaging that specifically targets US Hispanics. In fact, Hispanics are the largest immigrant group to exhibit significant sustainability of their culture and are not disappearing into the American melting pot. Now that we have confirmed that cultural sustainability matters to US Hispanics, companies must become more educated about the Latino community not just as consumers – but more importantly, as people and the identity we represent as a diverse community. They must recognize that Hispanics buy brands that empower their cultural relevancy.
Hispanics in America are growing tired of being the target of new marketing campaigns by brands that are not creating cultural connectivity. In fact, Latinos are more likely to turn away from brands that are only interested in selling to them, rather than empowering their cultural relevancy. Hispanics are more inclined to build trustworthy relationships with people and companies that take the time to understand who we are and what we represent morally, ethically and culturally. Read More About This Topic Here
The United States economy is at risk if corporations ignore the impact of Hispanics in America. If not addressed immediately, severe economic and societal recovery woes will prevail. The rest of America must mature from being uncomfortable about a topic that has direct implications to their financial well-being and the future of their children. The US economy demands that we all become more educated about Hispanics as they will soon represent the core of our country. We must stop being in denial.
My father, Frank Llopis, who was a victim of Castro’s Cuba, always told me that he never had any regrets in life. (He turned 96 years old last Friday!) He said he’d been given opportunities that allowed him to live a more complete life – a life full of joy and contentment. But he also said that if he hadn’t taken action when faced with adversity, he would have been an incomplete person.
Think of how many opportunities we miss because we didn’t tap into our passion when faced with adversity. What about the opportunities that others missed?
As a leader, do you ever step back and ask yourself about the consequences of your passion, or lack thereof? Are you only thinking of yourself, or are you thinking
about your team, your organization and the people who depend on you?
Passion is becoming a luxury because you must take some risks to live passionately.
How many times have you been in a meeting and had someone tell you, “That’s a great idea, you should do something with that?” And then what happens? Most of the time, nothing. A great leader’s passion is infectious, and if given the opportunity it can inspire action. Passion is only a luxury when not managed responsibly. Be mindful of how you put your passion into action.
Without strategy, change is merely substitution, not evolution.
As leaders, we all recognize that we need strategies for change. Unfortunately, most leaders just don’t trust themselves enough to define their strategy, since this makes them accountable for their own vision. I have noticed that most leaders want to be accountable more for what others want them to be than for what they seek to be themselves.
Your passion must define your strategy for change. In fact, your passion must always fuel your intentions. Think about what excites you most. Are you living this every day in your work as a leader? Don’t hold anything back, and like my father, you won’t end up with regrets.
Think about the people you associate yourself with. Are they supporting and fueling your passion? Do you fuel theirs? Is it a one-sided relationship? This is why most leaders feel stuck in the workplace. They give too much of themselves to people who don’t reciprocate. Passion means you care and you open your heart to take action and make a difference for those around you. If your leadership passion doesn’t impact others, your influence will be short-lived.
Once, early on in my career, a boss told me that I was too passionate. He said, “Tone it down a bit, Glenn.” When I shared this with my father, he told me not to ever stop being my natural self. My father told me that my boss had misinterpreted my passion as being emotional, rather than strategic behavior. My father told me that the day I stopped being passionate would be the moment I would stop caring about the business, and I would start missing out on opportunities. Without passion, he said, I wouldn’t be aware of my full potential, and I would never find mastery in anything. My father reminded me that my passion would fuel others to be just as passionate about their own work. My father’s wisdom never let me down - and six months later, my boss was unemployed.
What’s the passion that you can unleash to get you going in your business – that unlocks your leadership? When you go to work today, I encourage you to take a moment to share your leadership passion with your team. You’ll awaken new opportunities for yourself, your organization, and its people. Allow your leadership passion to create sustainable impact and influence in your work!
As I begin this series, I dedicate these blogs to young Latina professionals who are the leaders of the future. Women of my generation, baby boomers born between 1946-1964, have spent our careers fighting different battles and learning very different lessons than the next generations that follow us. Having said that, I believe that our experiences shed valuable light on the current political and economic realities that youngerLatinas are facing. My hope is that future leaders can stand on our shoulders and see further as a result of our struggles. Much has changed since the late sixties when I graduated from college and began my professional life as an organizational consultant, researcher and university professor. Unfortunately, much has not changed. Latinas were then and continue to be underrepresented in leadership positions in all institutions and sectors. I was considered a rarity when I achieved academic and organizational positions of authority. My background was traditional working class which meant that my father had a high school diploma and worked in a steel mill while my mother was a stay-home worker raising eight children. I had no role models for pursuing an education or a professional career. When I encountered sexism or racism, I was unprepared to even recognize much less confront those experiences.
One of my passions as a researcher and consultant has been understanding Latina professionals and supporting their development as leaders. Frequently young Latinas want to know how I have overcome the barriers I have encountered and want advice about how to deal with the challenges they face. Older Latinas tell me their “war stories” about how they have broken through glass ceilings and how they continue to struggle to balance demanding careers with their over-committed family and community lives. I see great benefit in having us engage as Latinas across these generational divides. There is much we can learn from each other. I can see that my daughter’s generation of young women have special skills and self-knowledge that my generation didn’t have. I want to better understand how gender roles have changed and how they are forging new partnerships with their male counterparts in the work world. I don’t agree, however, that gender is no longer an issue or that women have achieved equality in today’s society and I worry about the impact of naively claiming victory over sexism or racism. There are still too few Latinas seated around the table when significant decisions are made or where power is wielded.
In future posts I will explore the complex range of factors that maintain the current state – some are very real organizational barriers and others are equally powerful self-limitations that we have come to accept as normal.
A recent example demonstrates my point. In the current election frenzy, there is much speculation about the role Latinos will play in electing the next President in 2012. A recent article by Carlos Harrison on February 20th in the Huffington Post went so far as to ask “Who could be the first Latino President of the U.S.?” He conducted his analysis without a single mention of any prominent Latinas who would even be considered. It apparently didn’t even seem worth mentioning that only men were worthy of his speculation. If this were the 1950s, I might have been prepared to be ignored – but in 2012, really?
So the challenges to Latinas being taken seriously as leaders and power brokers in this country continue to be significant. Strategies to address these challenges require sophisticated and nuanced analyses. I invite Latinas from various generations, sectors and regions to join me in asking these tough questions. And I hope we won’t rest until we find answers that matter. Dondeestanlasmujeres? We are neither invisible nor are we silent – our voices need to be heard now more than ever before.
Hispanics will control $1.2 trillion dollars of purchasing power in 2012, yet most brands are still struggling to earn the loyalty of this key group. In order to cultivate long-term business growth, your organization will need to make a serious commitment to this community.
At a time when Hispanics in America are looking to establish their authentic voice and identity, they’ll embrace those brands that seek to create a meaningful long-term relationship, a relationship that grows organically and helps Hispanics gain influence. Brands that reach out to the Hispanic consumer with an authentic and dedicated approach will dominate their respective industries.
Cultural Characteristics Are Crucial to Your Brand’s Success
Research conducted by the Center for Hispanic Leadership (CHL) has identified the following six inherent characteristics that not only define Hispanic leadership (download ebook) but also show organizations how to most effectively market to Hispanic consumers:
- Immigrant Perspective: See opportunities others don’t see
- Circular Vision: Lead and manage change
- Latin Passion: Pioneer new possibilities
- Entrepreneurial Spirit: Humanity fuels innovation
- Generous Purpose: The spirit of giving to the community
- Cultural Promise: Serve to leave a family legacy
Whatever industry you’re in, your organization must become a natural part of the growing Hispanic consumer community. Your brand must earn the relationship that you seek.
To win the trust of the Hispanic consumer, your organization must execute the following four steps:
Step 1: Business Strategy (Define the Relationship):
To define your brand’s relationship with the Hispanic consumer, you have to embrace the cultural nuances that influence how Hispanics think about the products and brands they purchase.
Why do you believe your products or services will benefit the Hispanic consumer? Although Hispanics are open to exploring new things, your products or services must consistently answer specific needs for the security of their family, children, home, education and financial stability. Your business strategy must involve building trust organically across generations. Your brand’s relationship with Hispanic consumers must advance their community and help them to get closer to the American dream.
Step 2: Brand Positioning & Messaging (Build a Trust Platform):
Hispanics in America have trouble trusting others because they’ve lived with corruption, struggled for independence, and fought for opportunity in their mother countries. How will your brand earn trust from people who are naturally skeptical about those who sell to them? Why should your audience believe that your product or service will provide them long-term opportunity and advancement? How will your brand’s message lift the Hispanic community’s voice and identity?
Step 3: Interactive (Empower Voice & Identity):
Most companies start phase I & II and never finish; they fail to connect with the Hispanic immigrant perspective. Can you provide an online experience that will encourage the Hispanic consumer to engage with your products and brands? This experience should be unique to your targeted audience. It should speak to the Hispanic community’s authentic voice, and help to build the community’s leadership pipeline.
Step 4: Technology (Expand the Relationship & Measure Outcomes):
Hispanic consumers are the fastest-growing segment of the online and mobile world today. Leverage technology to expand your relationship with Hispanic consumers and measure the outcomes of your investment.
Are you designing mobile applications and management systems to continuously interact with and become more knowledgeable about your Hispanic customers? Are you creating a social media platform that allows your Hispanic customers to feel safe when sharing their ideas? Do you have the tools to measure how Hispanics contribute to your business, corporate social responsibility, and talent acquisition strategies? Do you have loyalty programs that specifically target Hispanic consumers to assure that your relationship is authentic?
Why does the Hispanic community require a unique approach?
Most organizations are still ignoring one very important point about Hispanic consumers: Hispanics are not a homogenous community. However, focusing on these three points will help your organization capture brand loyalty and create viral local-market momentum:
- Learn the six Hispanic cultural characteristics. Your brand must speak with the community.
- Remember that Hispanics in America are a leaderless community. Help empower Hispanics as community and business leaders.
- Focus on building long-term trust. Listen carefully to what Hispanics really need.
Brands that break through the walls of doubt and connect authentically with the Hispanic consumer will enjoy profitable growth for years to come.
Today’s workplace is a reflection of the times: uncertain and unstable. As employees navigate this short-term, fast-paced, tension-filled terrain, they develop an attitude that creates an uneasy environment: survival mode.
The workplace used to be focused on the planning and execution of short, mid-range and long-term growth objectives. It was a place where careers were born and legacies were created. A place that encouraged teamwork, unity and advancement, fueled by collaboration, partnerships and client relationships. Today, long-term business goals have been eclipsed by short-term personal goals: survive the unknown long enough to stay in the game. For employees this means adapting to a role where time management is unmanageable and where everything is a priority.
As you think about the dynamics in your workplace, watch out for these five signs that your employees are in survival mode:
1) Relationship Building Amongst Peers is Fading
In the past, having lunch with the colleagues you worked most closely with was normal. But now, you’re lucky if anyone in the office can spend time with you during work hours. Because employees in survival mode focus specifically on people who can salvage their jobs and careers, socializing is infrequent and relationships are fading.
2) Meetings Are Frequently Cancelled or Rescheduled
Today’s survival-mode environment has made it increasingly difficult to get a team of people in a room, because they each have a different set of urgent issues to deal with. Canceling and rescheduling meetings has become more common than ever because people want to make sure that the right people are in the room so they can sell themselves, rather than advancing the organization’s initiatives.
3) People Don’t Trust One Another
Because everyone has their own survival agenda, employees have grown to distrust one another. Since people don’t know their colleagues’ hidden agendas, employees are wary of engaging with those who may violate their trust to advance themselves. One example might be two people who were once close colleagues competing for the same promotion within their department.
4) Turnover is High and Employer Loyalty is Low
People become disenfranchised when survival mode takes over. Think about it: When you go to work and people are only interested in themselves, what’s the incentive to give more. For example, when your manager is focused more on his or her own advancement than the betterment of the team, it sends the wrong message. Over time you realize that you are not valued and thus you begin to lose that fire in the belly and you lack the desire to give it your all. You become a victim of someone else’s survival strategy and thus begin to lose loyalty for your organization. Ultimately, you leave the organization.
This year I have seen this scenario play out more often than not. In fact, people work more on their resumes than their own jobs.
5) Self-Promotion is Out of Control
Self-promotion is the ultimate sign of survival mode. When employees get desperate they begin to sell themselves in ways that become irresponsible and that can harm the organization and client relationships. Survival mode creates a fierce dog-eat-dog mentality. Even the least likely employee can turn on a dime. Keep your eyes wide open, so that you don’t get blindsided by the lack of organizational loyalty the survival mode can create.
They don’t teach survival mode in school. None of us started our careers hoping to work only for our own short-term goals. But survival mode takes over in more and more workplaces each day, as uncertainty looms and the future becomes unclear.
There is a well-documented and dramatic absence of Latinas in leadership positions in many organizations in this country. In my experience as a researcher looking to identify Latinas in upper management for my research and as an organization consultant focusing on building inclusive organizations, I have consistently noted that the higher one looks, the fewer Latinas one sees at the decision-making table. While there continue to be more examples of Latinas assuming prominent positions in many industries, the numbers are far from adequate when one considers our representation in the population.
The question becomes how one explains this absence. Of course, there are those who are quick to attribute this dynamic to the lack of leadership competencies or experience among this group. Latinas are seen as lacking the ambition or competitive drive to move into senior positions. Instead their consideration for the well-being of others and concern for the collective needs of the whole are seen as deficits which make them unfit to lead. The problem, however, lies not with Latinas themselves but rather with how leadership is defined and enacted in most organizations which is based on a stereotypical model of a strong, competitive, individualistic, rational, task-focused male leadership style.
Leadership theories have typically focused on what was called “The Great Man” approach, which described the ideal leader as a hero of superhuman ability to inspire and lead his followers into battle. In this model leaders were born with traits like charisma and dynamism. You either had it or you didn’t. Other theories framed leaders as demanding task masters who got the work done by holding people to high standards and providing incentives to workers to perform in a fairly transactional manner – a days pay in exchange for a days work.
Though today’s workforce has changed dramatically from the 1950’s and 60’s when these theories were developed, many organizations have not significantly changed their ideas about what leadership is or needs to be. Today’s younger, more diverse workers are looking for new models of leadership that allows for power to be shared and provides them with opportunities to have influence on the context in which they work. The skills needed to work well and manage these new workers are more related to collaboration and team engagement than the top-down styles of the past.
Now is the time where Latina leaders are most needed yet their talents to lead are under-recognized and not fully leveraged to meet the needs of these changing organizations. Organizations and their leaders need to take off their blinders and appreciate the unique style of leadership Latinas exemplify and provide developmental opportunities so these qualities can flourish and mature. While Latinas interact and lead in non-traditional ways, the results they are able to produce speaks volumes about their abilities.
Part of the equation involves Latinas themselves recognizing and amplifying their leadership skills. They sometimes take for granted that their emphasis on the well-being and productivity of the work group or team are important. Their upbringing taught them that success in any endeavor is related to attending to the needs of a diverse group in order for each person to contribute to the overall task. Their ability to build long-lasting relationships and networks allows them to create cohesive teams and build trust among diverse co-workers.
When the mystery of the missing Latina leader is solved, organizations will see that the leadership ability they bring are exactly what is needed to inspire today’s workers – and these powerful “mujeres” have been hidden in plain sight for far too long. Perhaps 2012 will be the year when these patterns are recognized as unworkable and Latina leaders will gain the exposure and prominence they deserve!
The United States is undergoing great change -- and at an ever-accelerating pace – during these tough post-2008 economic times, with upheavals in the political, social, and economic spheres all at once. The political mood is bitter, the social fabric is ripped in many places, and the economy continues to deliver bad news in terms of foreclosures, business failures, and high unemployment.
How to survive in this tough, fast-changing terrain? When my Cuban parents came to the United States in the wake of Castro’s revolution, the most precious possession they brought with them was their perspective. It was that perspective – their immigrant values – that enabled them to adapt, reinvent themselves and ultimately thrive in a new country, a new culture, and a new set of challenges. That’s what we need today. The following represent the six (6) characteristics that define the immigrant perspective on business leadership that will be essential for business leaders to embrace in 2012:
1. Keep Your Immigrant Perspective:
Like an immigrant who comes to a new country with nothing but faith, hope and love, all employees must not have myopia where opportunities are concerned. We need to see that opportunities are everywhere, every day, and we must make the most of those that cross our path. We need to see the opportunities that others don't see.
2. Employ Your Circular Vision:
My family – like most immigrant families – experienced crisis and change in our mother country – strengthening in us a sort of essential sixth sense, an ability to anticipate false promises and unexpected outcomes. Because our immigrant perspective allows us to see opportunities others cannot, we have wide angle vision and are proficient at anticipating crisis and managing change before circumstances force our hand. All leaders in 2012 will need to develop this ability to see around the corners up ahead.
3. Unleash Your Passion:
Our ability to inject intense passion into everything we do makes us potent pioneers. We not only blaze paths few would go down, we see them through to the end. Our passion opens new doors of possibilities that we aim to share with others. When the terrain is difficult, only passion for the quest will see you through.
4. Live With an Entrepreneurial Spirit:
In America, you might be an entrepreneur. In Latin America and other developing countries, you must be one, just to survive. The ability to see and seize opportunities to build relationships, advance commerce, and better humanity is an inborn survival mechanism for immigrants – and must become one for all business leaders in 2012.
5. Work With a Generous Purpose:
It is our nature to give. We are raised to consider others’ needs as much as our own. This begins with giving inside our family when we are young, and then, when we are older, we are taught that we are a part of a larger family all around us. Our propensity to give to others from our harvest ensures us a perpetual harvest. Business leaders who adopt this abundant, glass-half-full attitude will find 2012 a year of surprising opportunities.
6. Embrace Your Cultural Promise:
Our familial style of relating brings potentially everyone within the circle. The strongest bonds in business, across the entire value chain, occur when employees, partners and distributers alike are treated like family. The treatment is reciprocated and opportunities continue to arise. Our cultural promise is that success comes most to those who are surrounded by people who want their success to continue. Business leaders – and their companies – that embrace this attitude, and practice this skill, will thrive in 2012.
2012 – the year of the immigrant perspective. Because the times demand it, and all business leaders need to embrace the opportunities this perspective provides.
The successful recall of Russell Pearce in Arizona shows what a powerful political voice Hispanics can have when we work together. It is critical that in the next decade our community unites to exercise similar influence in the corporate world.
When I founded the Center for Hispanic Leadership (CHL), one of the first things we did was to carefully listen, observe, and learn from other Hispanic professional organizations and their leaders. Our findings were disturbing: our community is overly protective, we don’t trust one another, and we don’t often collaborate with one another.
There is no central agenda that each organization can act on to support the advancement of its Hispanic professional members. Hispanic professional organizations operate in silos, they are territorial, and they don’t do a very good job of finding ways to unite to accelerate the advancement of the Hispanic professional community. At the current rate of development, the Hispanic identity crisis will last for generations.
We Hispanics continue to create barriers to our own advancement. In the next decade, we must unite to empower ourselves as Hispanic professionals. This begins by being transparent with one another and sharing our intentions, challenges, goals and objectives – openly. We must activate our generous purpose within our own community.
It’s time to learn from the lessons of other cultural groups that have been faced with similar challenges in the workplace. Let’s employ our circular vision. If we don’t manage our Hispanic brand, the marketplace will do it for us.
The challenges for Hispanic professionals could overwhelm the resources available to all Hispanic professional organizations - combined. We must not view one another as competitors, but as strategic allies. At CHL, we want to unite, empower and expand the leadership of our community, so that those from the outside can begin to experience the cultural promise that is inherit in the ways we think, act and innovate as managers and leaders.
It’s time to unleash our Latin Passion - with proper focus - to engage those around us in ways that can create opportunities and innovations to create and benefit our whole society.
The next ten years will define our Hispanic leadership legacy. Instead of thinking why we shouldn’t unite, let’s think about our entrepreneurial spirit and how we have limited our potential for advancement because we continue to find reasons to disconnect.
Let’s connect our immigrant perspective and our powerful voices to work as one. I have been told by many corporate diversity and talent management executives that we are unlikely to unite. Collective leadership is the only solution to our problems, and it must be developed within our community. We must embrace the unique cultural difference and the deep-rooted diversity that exists with our community. We must educate the doubters by being more accountable than ever.
Hispanic professionals have been forced to assimilate to seek equal opportunity in the workplace. In the next decade, we must teach others the value of assimilating to some of our ideas, by focusing on being our whole selves in everything we do.
Hispanic professionals are in a unique position to take advantage of the many untapped opportunities that the post-2008 economy has created. But that will only happen if we can unite as Hispanic leaders, and create a platform for sustainable impact and influence.
In the new normal workplace, corporate social responsibility (CSR) must come alive in how employees express their generous purpose in meaningful ways that touch the business every day. An undervalued behavior that must represent the core of an employee's generous purpose is their ability to have executive presence; a critical success factor to support a healthier, happier and community-minded high performance workplace culture.
Executive presence is not about selling a business transaction, or showcasing your knowledge, capabilities and skill-sets. Executive presence is one’s ability to create a moment; an experience that ignites others to want to know more about you, your personal brand and your business. Executive presence is mastered over time. It requires self-trust, confidence, self awareness and the ability to navigate the needs of people. Executive presence is about being a good listener and the ability to quickly connect the patterns of conversation in order to detect ones personal interests, leadership style and business needs. Executive presence is about earning the right from others to explore a more meaningful and purposeful business relationship. Executive presence is not about you; it’s about others. The one with highly effective executive presence is invited to the next meeting with the opportunity to create a more formal relationship. Executive presence is about having impactful, long-lasting presence that inspires others to want to know more.
I have worked with many prominent corporate executives. The most successful executives, visionaries and pioneers had the best executive presence. They made you feel that you were an important part of their initiatives. They allowed you to learn more about their personal life and always seemed highly engaged to learn about yours. They took the time to ask questions and you never felt that they were trying to sell you or convince you about anything. They always made you feel important, wanted and needed. The most effective executives always do. Executive presence is not about exercising your power and influence; but rather the ability to make others feel your powerful presence in a safe environment. For those that desire to intimidate others with their power; their executive role and influence will be short-lived.
As a fast track executive in my 20’s, I remember the wisdom my father shared to help me successfully navigate the dynamics of the corporate world. He said, “if you ever want to start a conversation with a person of high authority and influence, always be prepared to ask questions that are important enough to them – that it will ignite a meaningful dialogue. In order for people to take me seriously in the United States in the mid-60’s, as a Cuban immigrant who had an accent, I realized that to build new and / or sustain existing relationships that were meaningful and purposeful, I had to always add-value (lots of value) to the lives of others first. I treated them like family. When people realized that my intentions were genuine and responsible - actions ensued; opportunities became abundant for me – and the treatment was reciprocated. I always expressed my generous purpose. I built a reputation of being authentic, reliable and trustworthy. These are the types of relationships highly influential people desire. They don’t have time to waste.” In retrospect, my father’s immigrant perspective represented the tenets of Executive Presence.
One point of caution: many people in positions of authority do not always have executive presence. Their self-doubt, lack of confidence and preparedness may not lead towards developing a more formal relationship. Most often, they are concerned to reveal their own personal and professional limitations and insecurities. Just because someone has an important job title doesn’t mean they have character, and / or are well intentioned. In the end, it’s all about people.
Take a moment to observe some of the world’s most influential leaders like as Bill Gates, Oprah Winfrey, Donald Trump, Barrack Obama, Bill Clinton and others (see 2010 Time List). What makes you want to know more about them (whether you like them or not) is their mysterious appeal driven by their Executive Presence.
Here are a few characteristics of executive presence:
• Your presence is felt once you walk into a room
• You inspire people; you are likeable and trustworthy
• People are very curious to know more about you
• People want to be your friend; build a relationship with you
• You are perceived as important, valued and respected
• You have an elegant way of approaching, engaging and getting to know others
• You ask timely, relevant and thought-provoking questions that ignites a dialogue
• You are social, well read and share fresh perspectives
• You always leave behind a thought-provoking message that people remember
• You relate equally well with different types of people (regardless of hierarchy or rank)
• You positively impact others and those around you immediately
• You share and create opportunities for others
• You smile, maintain eye-contact and always make people feel important and hopeful
I welcome your comments, thoughts and experiences with executive presence in the workplace.
May this Immigrant Perspective on Business Leadership, serve you well.
It’s not what you think. Yes, the Census counts more than 50 million Hispanics in the US. But the new prominence of the Hispanic population shouldn’t just matter because of their votes and the 2012 election cycle.
It’s time for America as a whole to understand the real value, the unique characteristics and the new types of opportunities that Hispanics can create for the country. The identity crisis that Hispanics are faced with each day has made it difficult for them to advance, thus damaging their identity and limiting their contributions to the economy.
Today, we need the Hispanic professional and the broader Hispanic community in this country to start bringing their unique immigrant perspective to work and to help solve the enormous problems facing America today.
The news media are obsessed with the illegal immigrant discussion, but that should be a side issue in a country overrun with debt, mired in a recession, and -- most importantly -- stuck in a morass of self-doubt.
Who’s going to get America moving again? The fiercely competitive global market requires everyone to begin contributing in newly meaningful and purposeful ways to the global economy. Hispanics must embrace this to-do like everyone else. They cannot afford to continue thinking of themselves as victims, and the US economy cannot afford that victim thinking either.
It’s time for Hispanics to bring their immigrant values and resourceful thinking to bear on getting America moving again. The crisis of confidence is the important issue now, and Hispanics can help.
The time has come for Hispanics to embrace their unique cultural differences and realize the power that this diversity gives them. Hispanics must recapture their authentic identities and train non-Hispanics to understand them. Hispanics must embrace their immigrant perspective, circular vision, Latin passion, entrepreneurial spirit, generous purpose and cultural promise – the natural characteristics that are inborn in their culture and that allow them to be highly effective contributors to the economy. It’s time for Hispanics to take it upon themselves to break out of their identity crisis and claim influence amongst their non-Hispanic peers.
Hispanics need to stop being viewed as victims of lost opportunities in their mother country and start being held accountable as new sources for innovation, economic prosperity, global influence and the economic revival of our country.
It’s time for Hispanics to earn the right to be more influential in America. Population growth alone does not entitle Hispanics or any other group in society to own the resources of our great country.
Until Hispanics discover their authentic leadership role, they will continue to be misrepresented and misunderstood. Today, many non-Hispanic whites believe they are financing the Hispanic population growth. Hispanics must seize the moment, take on their responsibilities, and change the role of the Hispanic immigrant in the United States. At 50 million strong, and growing faster than any other group, Hispanics must grow up now.
As I discuss this issue with executives in the boardroom and professors in the classroom, they often refer to Hispanics as second-class citizens. And because of this, Hispanic professionals, adults and children would rather assimilate and reject their essential identities. If this assimilation continues, we will lose the brilliance and innovative flair of the Hispanic population, and the US economy will suffer as a result, in the competition with the rest of the world.
|"Adversity is very big when it is all you can see. But it is very small when in the presence of all else that surrounds you."|
|-- Glenn Llopis|
|Hispanic Business Development|
|Personal Employee Branding|